Terms and Conditions of Use

1. General Provisions

• 1.1. These Terms and Conditions govern the relationship between “BookLazy” (the “Provider”) and users of the platform reservation.booklazy.org (the “Users”).
• 1.2. By making a reservation or creating an account on the platform, the User accepts these terms.

2. Types of Services

• The Provider offers via the platform:
• reservations for overnight stays and short‑term stays;
• reservations for Monthly Stays;
• special package services and offers;
• ancillary services related to accommodation (cleaning, transfers, etc., where available).

3. User Rights and Obligations

The User has the right to:

• access the booked services and properties, according to the made and confirmed reservation;
• information about prices, cancellation terms and the rules of the respective property;
• assistance from the BookLazy team in case of questions.

The User undertakes to:

• provide true, complete and up‑to‑date information when booking and at check‑in, including personal data required by law (Art. 116(4) of the Tourism Act), which is submitted to ESTI (Unified System for Tourist Information) of the Ministry of Tourism;
• comply with the rules of the specific property (guest house, apartment, hotel, etc.);
• use the services in good faith and only for personal or professional needs, without abuse.

4. Provider’s Rights and Obligations

• The Provider ensures access to the platform and provides technical support.
• The Provider may refuse to provide a service if the User refuses to provide the mandatory personal data for registration under Art. 116 of the Tourism Act. In this case, amounts paid are refunded in accordance with the Refund and Cancellation Policy, and any applicable penalties under that policy may be withheld.
• The Provider reserves the right to terminate the reservation early and require the property to be vacated if the User does not comply with the property rules, there are justified complaints from neighbors/residents, or a report of illegal activity is filed. In such cases, the remaining amount for the unused stay is not refunded.
• The Provider is not liable for unlawful conduct by third parties (landlords, partners, payment operators) when it is beyond the Provider’s control.

5. Payments, Deposits and Cancellations

• 5.1. Payments are made via the methods indicated on the platform or by another method expressly agreed between the User and the Provider.
• 5.2. For Monthly Stays, the minimum stay is one calendar month and a deposit of at least one month’s rent is required. The deposit is fully refunded after departure if there are no damages, unpaid obligations or other violations of the house rules.
• 5.3. Cancellation and refund terms are governed by the Refund and Cancellation Policy, which forms an integral part of these terms.

6. Intellectual Property

All materials, trademarks, logos, texts and images on the site are the property of BookLazy or its partners and may not be used without written permission.

7. Limitation of Liability

• BookLazy is not liable for:
• interruption of access to the platform due to force majeure;
• actions of partners and third parties, including hoteliers and landlords;
• insurmountable technical issues beyond the team’s control.

8. Changes to the Terms

BookLazy reserves the right to change these terms at any time. The current version is published on the website and takes effect upon publication.